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JOB TITLE
Retail Sales Floor Supervisor
JOB SUMMARY
Assists the store management team by supervising retail activities on the sales floor in accordance with Goodwill policies and procedures. Ensures that Goodwill customers are provided excellent service in an optimum shopping environment. Supervises sales associates in the performance of their assigned duties at the register and on the sales floor. Participates with other members of management in performing duties required to efficiently run the store on a daily basis.
ESSENTIAL JOB FUNCTIONS
As directed by the store manager, participates in the implementation of plans to meet daily sales goals and to increase the average sale per transaction and sales per square foot in assigned store.
Supervises employees under the direction of senior members of management at all times.
Participates as a member of the store management team in performing and supervising activities related to merchandise arrangement, visual displays, and space allocation according to merchandising plans.
Ensures that all employees provide friendly, courteous customer service and satisfaction. Responds to requests for management assistance in a helpful and accommodating manner. Participates in the training of sales associates in register operations, customer service, merchandising, and recovery duties.
Performs management functions such as voids, exchanges, refunds, cancellations and tax exemption on cash registers. Will provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
Supports the mission of Goodwill by exhibiting a willingness to supervise persons with barriers to employment. May assist with training and supervising of client/trainees assigned to the store as directed by the store manager.
Monitors cash register supplies on a daily basis to ensure adequate amounts are on hand at each station. Ensures that register areas are maintained in a clean and orderly manner.
Assists in maintaining merchandise outposts and displays surrounding the entry and check out area of the store.
Assists in the control of inventory and loss of merchandise due to errors, internal shrinkage and shoplifting. Takes appropriate action in preventing such losses under the direction of the store manager.
OTHER JOB FUNCTIONS
Answers the phone, relays information and makes store announcements.
Moves and maneuvers shipping racks, shipping carts, small pieces of furniture and electrical/mechanical appliances and small display fixtures.
Performs light housekeeping duties as needed. Keeps floor and fixtures cleared of discarded or fallen merchandise. Monitors dressing rooms and returns garments to proper display racks.
Places inventory into stock in proper category by size and color.
Pulls merchandise by tag number for return to the processing plant. Accurately records the category and quantity on a merchandise return voucher.
Other duties as assigned.
EDUCATIONAL REQUIREMENTS
High school diploma or equivalent. Ability to calculate figures and amounts such as discounts, proportions and percentages. Training is over a period up to and including six weeks.
OTHER REQUIREMENTS
One year cashier experience, supervising experience helpful. Retail experience and visual merchandising skills a plus. Must be eligible for positive outcome on required resident state criminal conviction background check.
PHYSICAL REQUIREMENTS
Climbing, balancing, talking, hearing, stooping, crouching, reaching, handling, fingering, feeling and seeing.
Lifting, Carrying: Medium work -- Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.
Pushing/Pulling: Heavy work -- Pushing/Pulling 100 lbs. maximum with frequent pushing/pulling of objects weighing up to 50 lbs.
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