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Assistant Manager II



Assistant Store Manager II


Assists in managing all phases of the operation of the store in accordance with Goodwill policies and provides an optimum shopping environment for its customers. Is responsible for assisting the store manager in all duties required to efficiently run the store on a daily basis, including payroll and personnel management functions.


Participates in the development and implementation of plans to meet daily sales goals and to increase the average sale per transaction and sales per square foot in assigned store. Evaluates sales results against plan and inventory levels and recommends appropriate action as necessary. 

Participates as a member of the store management team in performing and supervising activities related to merchandise arrangement, visual displays, and space allocation according to merchandising plan. Will manage a division of the store layout as an assigned “area of responsibility”. Area of responsibility will vary by assignment

Supervises employees in association with senior members of management and acts as the manager on duty in the absence of the Store Manager and the Assistant Manager I.

Ensures that proper merchandising, visual displays, and space allocation are in accordance with merchandising plans to meet projections for sales per square foot and average sale per transaction. Will manage a division of the store layout as an assigned “area of responsibility”. Area of responsibility will vary by assignment.

Ensures that all employees provide friendly, courteous customer service and satisfaction. Responds to requests for management assistance in a helpful and accommodating manner.

Assists the manager in conducting interviews, training, supervising, coaching and evaluating employees to ensure adequate staffing of store. Completes all personnel and payroll records and reports while maintaining the confidentiality of the employee and the company. 

Ensures that all employees provide friendly, courteous customer service and satisfaction. Responds to requests for management assistance in a helpful and accommodating manner.

Supports the mission of Goodwill by exhibiting a willingness to employ and supervise persons with barriers to employment. Trains, supervises and evaluates client/trainees assigned to the store as directed by the store manager.

Verifies quantity, quality and dollar value of merchandise received in the store. Evaluates pricing of goods and makes and reports any necessary adjustments according to established procedure. Determines the value and price of some merchandise such as housewares, shoes, purses, books and electronics in accordance with company pricing guidelines. 

Completes all reports and documents that are to be submitted on a daily, weekly and monthly basis.   Approves and submits all inventory records, receipts, returns, transfers and price changes to the Coordinator of Retail Sales as directed by the store manager.

Assists in the control of inventory and loss of merchandise due to errors, internal shrinkage and shoplifting. Takes appropriate action in preventing such losses under the direction of the store manager.

Maintains security of all cash and store receipts. Arranges for daily deposits to be taken to the bank by authorized management personnel.

Attends all in-service training sessions, including First Aid/CPR training as scheduled.

Performs all basic responsibilities common to all Goodwill store management positions, i.e.:

  • Performs cash register transactions
  • Attends to any after-hours emergencies that occur in the store in the absence of the store manager.
  • Addresses facility maintenance and security issues in the absence of the store manager
  • Monitors the proper use of store equipment to minimize need for repairs and replacement
  • Performs any and all functions pertaining to the opening and closing of the store.
  • Directs and performs housekeeping and recovery duties.

In the absence of his/her supervisor follows, enforces and provides training to ensure that all safety policies, rules and regulations are followed. Completes and submits any necessary forms and/or reports immediately, but no longer than within 24 hours, when an incident occurs. Maintains current certifications in First Aid and CPR and administers First Aid and CPR if required.


Provides oversight for daily operation of in-store Donation Center as assigned by the store manager.


Answers the phone, relays information and makes store announcements.

Moves and maneuvers shipping racks, shipping carts, small pieces of furniture and electrical/ mechanical appliances and small display of fixtures.

Performs light housekeeping duties as needed. Keeps floor and fixtures cleared of discarded or fallen merchandise.

Places inventory into stock in proper category by size and color.

Pulls merchandise by tag number for return to the processing plant. Accurately records the category and quantity on a merchandise return voucher.

Other duties as assigned.


Must have two years customer service experience, preferably in retail apparel management. Must have two years supervisory experience merchandising skills. Must have insured vehicle to be used for store-related travel. Must have home or cell phone.

Must be 21 years of age.

Must have a valid resident driver’s license, with a good driving record.

Must be eligible for positive outcome on required resident state criminal conviction background check.

Must maintain appropriate requirements for legal vehicle operation including current automobile insurance and license plates.


High school diploma or equivalent required. Ability to calculate figures and amounts such as discounts, proportions and percentages. Training is over a period up to and including six months.


Climbing, balancing, talking, hearing, stooping, crouching, reaching, handling, fingering, feeling and seeing.

Lifting/Carrying: Medium work -- Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.

Pushing/Pulling: Heavy work -- Pushing/Pulling 100 lbs. maximum with frequent pushing/pulling    of objects weighing up to 50 lbs. 



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