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Shop purposefully.
Declutter responsibly.

Train diligently.
Work confidently.

See lives improved.

Hospitality Training and Certification

 8/26/2015

Updated 1/18/19

Interested in a career in hospitality?


Prepare for the AHLA Guest Service Gold Certification!

 

FRONT DESK REPRESENTATIVE

  • Reservations
  • Room Assignments
  • Payment Processing
  • Record Keeping

BANQUET/RESTAURANT SERVER

  • Event Setup / Clean Up
  • Customer Service
  • Food Preparation
  • Food Delivery & Replenishment

GUEST ROOM ATTENDANT

  • Linen Preparation
  • Room Cleaning
  • Bed making
  • Guest Services Assistance
  • Maintenance Reporting
  • Room Inspections

INTRODUCTION TO MANAGEMENT

  • Effective Delegation
  • Problem Solving Skills
  • Communication Skills
  • Employee Engagement
  • Team Building Skills

 

HOURS

4-Week Course
Monday-Friday
8:30 AM-4:00 PM

 

COURSE REQUIREMENTS

  • Minimum 18-years-old
  • Background Check
  • Drug Screen
  • High School Diploma or GED

RETURN TO CLASS LISTINGS

 

© Goodwill Industries of Tulsa. All Rights Reserved.

Main Offices
2800 Southwest Boulevard, Tulsa OK 74107
918-584-7291